💸 Refund Policy Summary
✅ Full refund available if:
Product is damaged
Order is cancelled before shipping❌ No refund if:
You change your mind after shipping
You place a wrong order
Mehendi products are opened/used (for hygiene reasons)🔄 How to request a refund:
Contact within 48 hours of delivery 📦
Share photos/videos as proof 📸
Refund will be sent to original payment method⏱️ Refund time: 5–15 working days
📧 Contact: trishnakalita049@gmail.com
🔄 Refund Policy
At Petal__Perfection, we value customer satisfaction and ensure that our products meet high-quality standards. If you are unsatisfied with your order, please review our refund policy below.
✅ Eligibility for Refund
We offer refunds under the following conditions:
- Damaged Products: If you receive a damaged product, you are eligible for a 100% refund.
- Pre-Shipment Cancellations: We will process a full refund if you request a refund before the product is shipped.
❌ Non-Refundable Cases
Refunds are not applicable in the following cases:
- Change of mind after the order has been shipped.
- Incorrect orders placed by the customer (please double-check your order before payment).
- Opened or used products due to hygiene and safety reasons.
🔄 Refund Process
To request a refund, follow these steps:
- Contact us at trishnakalita049@gmail.com within 48 hours of receiving the product.
- Provide clear images/videos of the damaged product for verification.
- Once verified, we will initiate the refund to your original payment method.
- Refunds will be processed within 5-15 business days.
📞 Contact Us
For refund-related inquiries, feel free to reach out:
- 📧 Email: trishnakalita049@gmail.com
- 📍 Address: Bhetapara, Vidya Mandir Path, Guwahati, 781029
By purchasing from Petal__Perfection, you agree to this refund policy.
