Table of Contents
1️⃣ What products do you sell?
2️⃣ Do you offer refunds?
3️⃣ How can I request a refund?
4️⃣ What payment methods do you accept?
5️⃣ How long does delivery take?
6️⃣ Do you accept order cancellations?
7️⃣ Do you offer international shipping?
8️⃣ How can I contact customer support?
FAQs
1️⃣ What products do you sell?
🌸 We create beautifully handcrafted crochet bouquets, ribbon rose bouquets, keychains, scarfs, specs slings, and more.
2️⃣ Do you offer refunds?
Yes! 💰 We provide a 100% refund if the product is damaged upon delivery 📦❌. Refunds are also possible if requested before the product is shipped 🚚. However, refunds are not available for change of mind or incorrect orders placed by the customer.
3️⃣ How can I request a refund?
To request a refund:
- ✅ Contact us at trishnakalita049@gmail.com within 48 hours of receiving the product.
- ✅ Provide clear images/videos of the damaged product.
- ✅ Once verified, we will process the refund within 5-7 business days.
4️⃣ What payment methods do you accept?
We accept online payments 💳 through various secure methods, including [UPI, Credit Card, Debit Card, Net Banking] (mention your accepted options).
5️⃣ How long does delivery take?
Orders are typically processed within 24-72 hours 🕒 and delivered within 7 to 15 business days depending on your location.
6️⃣ Do you accept order cancellations?
Yes, cancellations are accepted only before the product is shipped 🚛. Once shipped, cancellations are not possible.
7️⃣ Do you offer international shipping?
Currently, we only ship within India 🌍. International shipping is not available at this time.
8️⃣ How can I contact customer support?
For any queries, feel free to reach out to us at:
- 📧 Email: trishnakalita049@gmail.com
- 📲 Whatsapp: +919707661865
- 📍 Address: Bhetapara, Vidya Mandir Path, Gauhati, 781029
